Politique de retour

We want you to be satisfied with your purchase from our web shop. If you are not completely satisfied with your purchase, you may be eligible for a return, subject to the following terms and conditions:

1. Eligibility for Returns:

1.1 Unused and Unopened Products: We accept returns of unused and unopened products in their original condition and packaging within 1 day of delivery.

1.2 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 1 day of delivery and provide photos of the damaged or defective product. We will assess the situation and may offer a refund, replacement, or store credit, at our sole discretion.

2. Return Process:

2.1 Return Authorization: Before returning a product, you must obtain a return authorization from our customer service team. Please contact us using the contact information provided on our web shop to initiate a return and obtain a return authorization.

2.2 Return Shipping: You are responsible for the cost of return shipping, unless the return is due to a damaged or defective product. We recommend using a trackable shipping method and insuring the package, as we are not responsible for lost or damaged return shipments.

2.3 Return Packaging: Products must be returned in their original condition and packaging, including all original tags, labels, and accessories. If the product is not returned in its original condition and packaging, we may deduct a restocking fee from your refund or refuse the return.

3. Refunds:

We appreciate your choice of our brand and we strive to provide you with the best products and services. However, please note that due to the unique properties and nature of our products, we do not offer refunds for any purchases made from our web shop. All sales are final.

We encourage you to carefully review your purchase before completing the transaction. If you have any questions or concerns about a product or service, please contact our customer service team before making a purchase. We are here to assist you and provide any necessary information to help you make an informed decision.

4. Exclusions:

4.1 Non-Returnable Products: The following products are not eligible for return, unless they are damaged or defective: Aker Fasi Moroccan Soap, Argan Moroccan Soap, Eucalyptus Moroccan Soap, Gardenia Moroccan Soap, Lavender Moroccan Soap, Musk Moroccan Soap, Nila Moroccan Soap, and Olive Oil Moroccan Soap.

4.2 Used or Opened Products: Products that have been used, opened, or partially consumed are not eligible for return, unless they are damaged or defective.

5. Changes to the Return Policy: We reserve the right to modify, update, or change this Return Policy at any time without notice. By making a purchase from our web shop, you agree to be bound by the current version of this Return Policy.

If you have any questions or concerns about our Return Policy, please contact us using the contact information provided on our web shop.