Terms And Conditions
Welcome to TASANO. These Terms & Conditions (“Terms”) govern your use of our website and any purchases made through it. By accessing or using this site, you agree to these Terms.
If you do not agree, please do not use the website.
1) About TASANO
This website is operated by TASANO (“we”, “us”, “our”).
Business address: 144 Avenue Mohammed V, Gueliz, Marrakech 40000
Email: contact@tasanocosmetics.com
Phone/WhatsApp: (+212) 664-655-111
2) Eligibility
By using this website, you confirm you are at least the legal age of majority in your country/region and that you have the legal capacity to enter into a contract.
3) Products & Use
We offer natural cosmetic and personal care products (oils, essential oils, floral waters, soaps, scrubs, masks, clays, creams, and related items).
- Product descriptions and images are provided as accurately as possible.
- Natural products may show slight variations in color, texture, or aroma due to natural ingredient batches. This does not indicate a defect.
- Our products are for external use only unless otherwise stated.
4) Orders & Acceptance
Placing an order constitutes an offer to purchase. An order is considered accepted once we confirm it by email and/or dispatch it.
We reserve the right to:
- refuse or cancel orders (including suspected fraud, pricing errors, or stock issues)
- limit quantities per customer when necessary
5) Pricing & Payment
Prices are displayed in EUR, USD, or GBP depending on your location and may vary due to exchange rate fluctuations.
Payment is processed securely through third-party payment providers. We do not store your full payment details.
6) Promotions & Coupon Codes
Promotional codes:
- must be used within their validity period
- may have minimum spend or product exclusions
- cannot be combined unless stated
- may be limited to one use per customer/order
We reserve the right to modify or discontinue promotions at any time.
7) Shipping, Delivery & Risk
Shipping options, delivery timeframes, and fees are displayed at checkout.
- Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or peak periods.
- You are responsible for providing accurate delivery information.
- Risk of loss passes to you upon delivery to the address provided (or upon confirmed handover to the carrier where applicable).
International orders may be subject to customs duties or taxes depending on the destination.
8) Hygiene & Safety Notice
For hygiene reasons, cosmetic products that have been opened, used, or unsealed may not be eligible for return (except where where the product is defective/damaged on arrival).
9) Intellectual Property
All website content (text, visuals, branding, logos, product names, designs) is owned by TASANO or licensed to us and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.
10) User Content (Reviews, Comments)
If you submit reviews or content:
- you confirm it is accurate and does not violate third-party rights
- you grant TASANO a non-exclusive right to use, display, and share it for marketing and website purposes
- we may remove content that is misleading, offensive, unlawful, or unrelated
11) Disclaimer
We do our best to provide accurate product information. However:
- results vary depending on skin type, hair type, routine, and frequency of use
- our products are not intended to diagnose, treat, cure, or prevent any medical condition unless explicitly stated and legally permitted
- you should discontinue use if irritation occurs and consult a professional if needed
12) Limitation of Liability
To the maximum extent permitted by applicable law, TASANO shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or products.
Our total liability for any claim related to an order shall not exceed the amount you paid for the product(s) in that order.
13) Privacy
Your personal information is handled in accordance with our Privacy Policy.
14) Changes to These Terms
We may update these Terms at any time. Updates will be posted on this page.
15) Contact
For support or questions:
Email: contact@tasanocosmetics.com
Address: 144 Avenue Mohammed V, Gueliz, Marrakech 40000
Phone/WhatsApp: (+212) 664-655-111
Thank you for reading and understanding our Terms and Conditions. By using our web shop, you acknowledge that you have read, understood, and agree to be bound by these Terms and any future updates or modifications.